Airasia's Checked Baggage Handling Fee

Today we're starting to charge handling fee for every checked baggage. As always, when new things are introduced, we get a lot of complains and dissatisfaction from passengers. It's like a norm now when passengers get angry but I hope they will understand why Airasia is doing it. As per survey made by NTV7 released on 7 Apr, 93% of the public agrees with the new impose fee while only 7% disagrees. It'll take a while for them to adjust with the new fees. Same as when we introduce Xpress Boarding. That was quite hectic. I'm keeping my fingers crossed that no such incidence is going to happen. We'll see how it goes today....